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Garyrave
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App not opening

Downloaded app it never opens I get a message tvgo keeps stopping, send feedback. Me and an IT guy spent 2 hours trying to resolve the problem no joy. What's wrong with the app I really need the app as I have a broken back and in bed

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Natalie_L
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Re: App not opening

Hi Garyave,

 

Welcome to the Community and thank you for getting in touch. 

 

I am very sorry to hear what has been happening and for your circumstance at the moment. 

 

Can you please confirm if you have removed and reinstalled the app since downloading? 

 

If so, can you please confirm which device you are attempting to access the app from? 

 

Thanks 

 

 

 

 

Nat
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Garyrave
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Re: App not opening

It's a Samsung galaxy tab A

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Emily_G
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Re: App not opening

Thanks for confirming, are you able to try log into the web browser version on the device? 

 

Thanks, Emily.

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