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NodNolan
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Another TV Go victim

I'm also completely unable to connect to TV GO.

Attempting to Log in to TV Go with the log-in details i've always logged in with, I get told to log-in to the main account, rather than a sub-account.

Now the interesting thing is when I attempt to use the "find your username" via the forgot details page. (https://my.virginmedia.com/forgot-details/username) i get the error message "unable to find your username".

Its as if the database has forgotten I should be able to access Virgin Media.

any help would be appreciated.

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Alex_RM
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Re: Another TV Go victim

Hi NodNolan,

 

Sorry to understand that you're having some issues with your TVGo log in recently.

 

We are aware that some customers are having this issue and as such we are investigating this for those impacting. However, there does not seem to be any similar thread causing the issue so we are having to ask for additional information from each customer to add to the investigation.

 

If you could reply with the following, that would be very helpful

 

•             Please confirm that you are using the same username that you use to check and view your Bills on your MyVirginMedia account.

•             Please uninstall and reinstall the app

•             Please confirm what device(s) you are using (you can check compatible devices here )

 

We will also require a screenshot of the error message.

 

Alex_Rm

 

 

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NodNolan
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Re: Another TV Go victim

I am using the main account holders details. Same as I have always done.

I am not using the App, I use TV Go through my Browser.

My Surface is definitely compatible.

Screenshot says the following - but isnt uploading

"Oops, that hasn’t worked!

Please sign in with your main user account. Sub-accounts cannot sign in."

 

 

 

 

 

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Alex_RM
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Re: Another TV Go victim

Thanks very much, 

 

We'll pass this information along to be investigated.

 

Alex_Rm

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NodNolan
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Re: Another TV Go victim

It may be worth adding that this is Exclusively an issue with TV GO

using the same correct main VM account details I can successfully sign in to SkySports for content, but can not on TV GO. 

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Alex_RM
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Re: Another TV Go victim

Thanks very much NodNolan.

 

Soon as we have an update on the situation we'll let you know.

 

Alex_Rm

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