Add device for Sky Sports error

[Dash145H]

Hi,

I am new to Virgin Media as I've always been with Sky so I'm new to the Virgin Media apps.

Anyway, I joined Virgin by signing up for there top Voltz Package, giving me Sky Movies & Sports. I can watch all the normal tv & Sky Movies on the TV Go App but I am having trouble watching Sky Sports, particularly on my mobile phone & laptop.

When I look at the settings on my phone it says that my phone has been added as device no.1, but it does not show it being registered when I try looking online via this link which I found in other messages in the forum (https://manage-virgintvgo.virginmedia.com/skydevices), all I get is an Error Message saying 'An error occured while retrieving your devices please try again later'.

So has anyone else had this issue, or does anyone know how I can fix this problem.

Any help would be appreciated.

[newapollo]

Hi @Dash145H 

Try preceding the link with http:// instead of https://

http://manage-virgintvgo.virginmedia.com/skydevices 

[Tom_W1]

Hi @Dash145H thanks for your post here in the Community - welcome!

Has the advice provided by @newapollo helped at all?

Please don't hesitate to let us know if you need anymore help and we can review this again with you.

Many thanks
 

[Dash145H]

Hi Tom,

I'm afraid not.🙁

I had received a message from someone, but I never had a chance to have a proper look straight away, & when I had time the message had gone.

The message said something to do with the cookies & something that could be blocked in the settings, but I couldn't see exactly where to look, so I'm no further forward & still can't get Sky Sports. When I try choosing a Sky Sports channel it tells me I have to leave the Virgin TV Go app & it opens up a Sky Sports page that doesn't accept my Virgin account details.

So if you can offer any advice I'd be grateful.

Thanks

[newapollo]

Hi again @Dash145H 

Are you using the correct section to sign into Sky Sports?

[Dash145H · Accepted solution]

Hi Dave,

You are a star🌟....I have never seen the option to login using my Virgin TV account until you showed me that picture above. So thanks to you, I can now watch Sky Sports.

I'm still stumped as to why my account only shows my mobile as a device in the Virgin TV Go app & not online, though the main thing is I can now watch my sports.😁

So a HUGE thank you for all your help, it is very much appreciated.👍

[newapollo]

Hi again @Dash145H 

I'm pleased I was able to help.

Stay safe and take care.