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Reynokev
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Add and remove device

virgin is showing 5 devices added and won't let remove any, sky is showing 1 device added and won't let me add another device, please can you help. 

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Anonymous
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Re: Add and remove device

Hi Reynokev

Welcome to VM Community.

Have you tried below on how you can remove/replace a registered device?

Replacing a registered device

Virgin TV Go allows you to replace your registered devices up to 3 times per month.

To replace a registered device: 

  1. Sign in to Virgin TV Go on the new device using your primary My Virgin Media username and password
  2. Choose a Live TV channel or On Demand show to watch
  3. Enter your Virgin TV Go PIN if prompted
  4. Confirm you want to replace a device
  5. Choose which device you wish to replace
  6. Choose a name for your new device

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newapollo
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Re: Add and remove device

Just to be safe, don't PM this user as he hasn't got the offical infinity symbol next to his name to confirm he is a VM employee.

He also isn't showing as a member of the forum team as in the example below.

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Dave

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I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Reynokev
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Re: Add and remove device

that didn't work there is no option for me to make any changes.

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Graham_A
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Re: Add and remove device

You are only allowed a limited number of changes each month, so you have probably hit the limit.

If you are seeing the same device multiple times this maybe due to deleting the Virgin TV Go cookies each time you close your browser.

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Graham

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