Accessing apps password not acceptable

[rsidwell281985]

Installed apps on new phone but it doesn’t accept passwords tried changing them still doesn’t work any clues of what do 👍

[Nathan_B · Accepted solution]

Hi there @rsidwell281985, welcome to our forum and thanks for your post.

I'm sorry to see that your phone isn't accepting any passwords.

So we can offer the best help, can you please expand on what apps you are referring to and where it is asking for passwords?

Regards

Nathan

[rsidwell281985]

It’s all of the virgin ones saying password is not recognised have tried new ones & still the same also tried the codes from virgin and it still ends up the same 

[Martin_N]

Thank you for that information. To confirm, when you sign in are you using your account details for your Virgin Media Home account?

^Martin