Would it be possible to fix the device management in Virgin TV Go so it doesn’t duplicate devices? This is not a fault with the systembut with your computer/browser clearing data. This was less of a problem when browsers left caches and people were not so security worried. Now browsers by design try to not leave identifying into. This means TV Go can not tell its the same browser once the data is deleted
This is not a fault with the system but with your computer/browser clearing data. This was less of a problem when browsers left caches and people were not so security worried. Now browsers by design try to not leave identifying into. This means TV Go can not tell its the same browser once the data is deleted
How come this never happens with Now TV? Used the same iPad for last 2 years, but never duplicated there. Even after iOS upgrades.
Also if it is a known issue - why can't devices be deleted? You can delete devices on Now TV, not that I need to as they don't duplicate.
I appreciate everything people such as yourself do to help resolve issues. However, in this case there is a significant fault with TV Go that VM are failing to acknowledge or deal with. The frustration people are feeling is driven by this failure to acknowledge and communicate, basic principles of service management.
I do not condone use of offensive language but I would ask that you recognise the strength of feeling over this issue and try to use whatever influence you have with VM to get them to resolve their totally inept performance with this fault.
I am referring to the current issue that is preventing people logging in with the error message about not using a sub account. This has been ongoing for over a week and is what I think generated the initial post. As I say I do not condone poor language but to be honest I am at the point of swearing, not just because of the fault, these things happen. What is inexcusable is VMs inability to acknowledge they have generated a fault and then communicate what they are doing about it. I am also frustrated by being asked to confirm information I have made crystal clear in my posts, I suspect this is because the VM team are overloaded.
I have made clear in other postS I do not blame the individuals who are managing the foras, however, the message needs to get through to VM that their service management is not acceptable. I suspect you work in IT as do I and I also suspect that if our organisations performed to the standard VM have with this fault we would not be in business. Anything you can do to highlight this would be appreciated.