5 devices only

[cornie]

Can anyone help with the way that I use up all my devices by keeping my computer clean and up to date only to find that I cannot get more than five devices and then locked out even although I'm only using the same device, what a crazy system Virgin has. DOH!

[Client62]

Does this result in an error message ?  
If it does, share the exact wording and where it is displayed.

[Ayisha_B]

Hi @cornie 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear your registered devices are locked. 

If you clear your cookies or have the settings enabled to do so frequently this can cause a new device to be registered each time. 

I will be more than happy to help reset these for you. 

Will pop you a PM now 📩

Cheers

[Ayisha_B]

Thanks for your time via PM @cornie 

I'm glad I was able to help you with this. If you need anything else, please don't hesitate to reach out. 

All the best 🌞