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badishah
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websafe

WEBSAFE is showing as ON but porn is getting through,   i cant get through to Virgin.   Can anyone please advise?

 

Thanks

 

BADISHAH

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用心棒
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Re: websafe

If you are a Virgin Media customer report it here Report a website or emailing websafefeedback@​virginmedia.co.uk

FYI: Web Safe, and similar services, will never eliminate the risk because they rely on information to correctly categorising the website and: (a) not all websites are categorised; (b) uncategorised website are not blocked;  (c) websites may inadvertently show objectionable material, for example search engines even though by default set to show moderated results.

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badishah
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Re: websafe

Thanks for your comments.

However the problem is that WEBSAFE whilst on as in applied is not working at all!!!

Trying to get through to Virgin in any way or form is impossible,

Their customer service is no existent!!

Surely someone must be having the same issue???

 

 

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Re: websafe

With Web Safe on:

  • are you able to access https://nordvpn.com; in its default setup Web Safe should block access?
  • does DNS Leak Test's Standard Test result show something similar to:
    2020-09-30.jpeg
    i.e. Hostname ending virginmedia.net and ISP as Virgin Media

  • open a command shell / terminal, enter the following command, and post the results back here:

 

nslookup nordvpn.com​

 

For example:

 

$  nslookup nordvpn.com
Server:		192.168.0.1
Address:	192.168.0.1#53

Non-authoritative answer:
Name:	nordvpn.com
Address: 81.99.162.48
Name:	nordvpn.com
Address: 2a02:8801:200:1::1
​

 

 

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Emily_G
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Re: websafe

Thanks for the post Badishah and welcome to our community.

 

Can we please confirm the above with you?

 

Thanks, Emily.

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badishah
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Re: websafe

please see the attached 

 

Screenshot (1).pngScreenshot (2).pngScreenshot (3).png

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Re: websafe


@badishah wrote:


Screenshot (1).png


Issue due to comma at end of URL: https://nordvpn.com, instead of https://nordvpn.com


Screenshot (2).png


Confirmation that Virgin Media DNS is being used from device though I am unsure of why ISP is listed as Virgin Media Business instead of Virgin Media.


Screenshot (3).png


Result of nslookup command confirm Web Safe is:(a) on; (b) working as expected

Having confirmed Web Safe is working it is likely the website hosting the objectionable material has not been categorised as such; to raise this issue see earlier post here

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badishah
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Re: websafe

 

thanks for your help.

the problem is that it is not one particular site.

Websafe is just not working on any of my devices

there must be some reason for this or is there something i can use like OPEN DNS or SAFE DNS to replace Websafe as such?

thanks

 

 

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Megan_L
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Re: websafe

Hi Badishah, 

Thanks for using the forums to get this issue looked into with your websafe problem, I am sorry it is not giving you the complete protection that you need against certain sites. I have a link here that helps with child websafe and explains how it works. I also have a link for A grown-up approach to safety which has even more helpful information for your issue. 

Please have a look at both these links and follow any instructions they have. 

Thanks, 

Megan_L

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Re: websafe


@badishah wrote:


there must be some reason for this or is there something i can use like OPEN DNS or SAFE DNS to replace Websafe as such?


The most likely explanation remains that they are wrongly categorised or not at all.

You can use whichever DNS service you wish however the setup will vary depending on whether the router's DNS can be set or not; Virgin Media's Hub falls into the latter. If the DNS can be set on the router then that is the only change needed but if not then every device's DNS must be set.

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