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Plumtree2
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cannot turn off web safe?

I'm unable to turn off web safe. I have logged in correctly, switched it off in the right place, reset my router, but still websites are being blocked.

Can you fix this please?

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用心棒
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Message 2 of 18
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Re: cannot turn off web safe?

With Web Safe off what error do you see when going to https://nordvpn.com?

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Plumtree2
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Message 3 of 18
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Re: cannot turn off web safe?

I can't reach the site whatsoever, I don't even get the normal notification message that the site is blocked due to Virgin Web Safe.

What to do?

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用心棒
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Message 4 of 18
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Re: cannot turn off web safe?

Do you see something similar to the image on the right?

2020-01-31.jpeg

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Plumtree2
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Message 5 of 18
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Re: cannot turn off web safe?

exactly!

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Plumtree2
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Message 6 of 18
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Re: cannot turn off web safe?

No response to this? 

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用心棒
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Message 7 of 18
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Re: cannot turn off web safe?

Issue has been flagged to the forum team however be aware it can take them a few days to respond.

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Corey_C
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Message 8 of 18
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Re: cannot turn off web safe?

Thanks for your post, Plumtree2,

 

Sorry that you were not able to get Websafe switched off from the website. I'll send you a private message.to verify your account details.

 

Cheers,

Corey C

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Shiako
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Message 9 of 18
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Re: cannot turn off web safe?

Hi,

I have the same issue exactly as above.

Can someone help me out solving that?

Thanks

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John_GS
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Message 10 of 18
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Re: cannot turn off web safe?

Hi @Shiako

 

Thanks for posting and welcome to the community.

 

Please make your own thread and we can assist further 🙂

 

Kind regards,

John_GS
Forum Team

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