We’re delighted that our Virgin Media Web Safe protection is available to all our broadband customers that want to use it. This new network parental control tool is already helping to keep families safe from inappropriate websites.
We’ve had a few queries about this service, and we’d like to collate them all together – and either myself or another member of the team will answer them as soon as we can.
Anyway, here’s a few that we’ve already had, on the forum and elsewhere:
How do I switch on Web Safe / switch Web Safe off?
Go to the My Apps section, and select Parental Controls with Virgin Media Web Safe.
Click on the Manage Web Safe button.
You’ll be able to choose to turn Child Safe or Virus Safe on or off.
Changes are normally implemented within 30 seconds or so, but may take up to 5 minutes to take affect.
What does Web Safe do?
There’s two parts to Web Safe at present: Child Safe and Virus Safe.
Child Safe helps to block any unsuitable content from reaching the devices connected to your home network. So if the kids are upstairs on their laptop, tablet or smartphone, you'll feel confident they won't see sites known to contain pornography, hate, crime, drugs, violence, hacking, self-harm and suicide.
Virus Safe helps to block harmful sites that may have viruses, phishing websites, blacklisted sites and scam sites – for example, fake banking websites. So you can check your balance, pay your bills or go shopping with that extra peace of mind
What devices does Web Safe cover?
All devices connected to the home broadband connection are covered.
If you take you laptop elsewhere, or use the internet on your mobile phone outside of the house, then you need to take your own security precautions.
(F-Secure SAFE – our security suite – will work on any connection).
I’ve found a perfectly respectable website that has been blocked!
I'm a web developer and one of my clients has reported that their customers can not access their website because Virgin Media is blocking it for containing malicious content. I have scanned and checked all website files and it is clear of any malicious content. I have have emailed firstname.lastname@example.org asking if the site can be reassessed and the block removed as it is affecting my client's business but I have not had a response back. I have also tried calling virgin media customer services twice.
Any help you can give me would be much appreciated as this is an URGENT matter.