on 07-08-2023 08:04
Websafe not working select sites that require blocking select apply it confirms and yet no blocking working
on 07-08-2023 08:32
Hi @Eelman
Thanks for posting on our community forum and sorry to hear about the issue with websafe
I'll drop you a private message now to confirm some more details and investigate further, keep an eye on your inbox for a message from myself
Regards
on 07-08-2023 09:13
If the laptop / mobile / console etc or Chrome browser have been configured to use a Public DNS it will side step the Child Safe & Virus Safe settings.
on 07-08-2023 12:16
Don’t use chrome on I pad have safari that’s all
on 07-08-2023 12:54
Hi @Eelman
Thanks for your response
If you check your inbox I've popped you a private message where I can take a look into this with you 🙂
Regards
on 07-08-2023 13:08
@Eelman wrote:Don’t use chrome on I pad have safari that’s all
Web Safe requires use of Virgin Media's DNS. To confirm this is the case browser to https://1.1.1.1/help from the device and confirm reported AS Name value is Virgin Media;
NB Apple's Private Relay service bypasses Web Safe
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