Websafe settings won't save.

[cheesemaker6]

I have just had VM broadband installed. It looks like my websafe setting is switched to off. When I try to switch it on I get the message:

Sorry the changes you made were not saved, please try again.

It's the same for virus safe and child safe. I did try to access a restricted site over the WIFI and got an error message so I'm not sure if it's on or not but I don't have the option to choose at present.

It's the same in incognito and on other devices connected to the same WIFI.

[用心棒]

By default Web Safe blocks access to VPN sites so not being able to access http://nordvpn.com is a good indication of it being on.

When signed go to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings Do you see something similar to the following and are settings saved?

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[cheesemaker6]

[cheesemaker6]

So when I try and toggle the switches they just go back to the position on the screenshot and I get that error message.

[用心棒]

Try making the change via the old UI  shown previously by going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings Should this fail to work then post back here to have issue flagged to the forum team.

[Lee_R]

Hi @cheesemaker6, thanks for posting and welcome back to our community.

Sorry to hear you've been unable to activate your Websafe.  Have you had chance to follow the advice of 用心棒 ?  If so, how have things gone?  I can also see you're liaising with my colleague, David.  If you need the help of the forum staff, I will leave you in his very capable hands.

Regards

Lee_R

[cheesemaker6]

Hi. Following the above link still takes me to the new GUI. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website.

[timcollier1965]

I have exactly the same issue. I've been trying for 2 days to switch on the Child Safe settings. All the videos/online instructions make it look so simple. I've tried on my laptop, iPad and iPhone. I've tried following the link in one of the posts above but still no success. 

[用心棒]

FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIK

[timcollier1965]

Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. 

I am signed in to My Virgin Media and it still doesn't work.