Websafe not working

[kamshahid]

Hi,

 My web safe isn't working despite being switched on. This has been working up until a few weeks ago.

I have tried adding individual sites but I can still access the websites. 

I have also called the customer services a few times now but they cannot help. 

[password1234]

I'm having the same issue aswell since a few days! Even try rebooting the router  and the security settings for Websafe is switched on yet i can still access inappropriate sites!

Wonder if something is broken?

[用心棒]

What value is shown for AS Name here https://1.1.1.1/help?

What happens when you browse to http://protonvpn.com?

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[kamshahid]

[用心棒]

Web Safe requires use of Virgin Media's DNS and the AS Name result from https://1.1.1.1/help indicates that is not the case. Either:

• your home network is not set to use Virgin Media's DNS; this might be the case if you are using he Hub in modem mode with a third-party Wi-Fi router
• your device's DNS has been manually set

If the former is the case, then investigate how to manual set the third-party Wi-Fi router's DNS to 194.168.4.100 and / or 194.168.8.100. For the latter investigate how to allow it to automatically set the DNS network's DHCP server

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