Websafe not working

[MrsG101]

I'm having the same problem as other people, ie my parental control settings not saving.  I've deleted cookies which normally does the job but this is really stressing me out - is there any update on when this is going to be fixed?

[Ashleigh_C]

Hi there @MrsG101 

Thank you so much for your post to our community forums and welcome back to the team, it's great to have you here. 

I am so sorry that you are also facing these issues regarding your parental settings, I'd be happy to take a look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[AJC12]

Did the PM reply help fix the issue and if so what did they suggest?

If not I would make a formal complaint. I am now making a complaint to OFCOM on their website - suggest you do the same.

[Travis_M]

Hi @AJC12

Thanks for your response

My apologies for the inconvenience, we hope to have a resolution soon. As for the complaint being raised via our website, our team aim to resolve all complaints within 28 days - our complaints code of practice can be found here

[MrsG101]

Nope - didn’t fix the problem, absolutely pointless.

I’m absolutely sick of having to keep on top of parental controls at the best of times but this is extra annoying - and with no timescales to mend.  The only blessing is that it’s kept my savings from before so at least it’s blocked the majority of the time, but I would like to be able to change the times.

I might well take your advice and complain.

[Lee_R]

Hi @MrsG101 thanks for getting back to us.

I am really sorry your websafe issue has not been resolved for you.  And sorry for any inconvenience that this may be causing you.  As you've mentioned raising a complaint, I would like to help you do this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R