Virgin Media Community

[paulo56]

Hello my websafe showes it's working but not really.

I got child safe on but dosent block anything.

Can any one help me?

 

[用心棒]

For Web Safe to work the device must be using Virgin Media's DNS. To confirm if this is the case try the following from the device on which Web Safe is not working:

• open a web browser
• go to protonvpn.com
  FYI: default settings is for Web Safe to block access to VPN sites. If site loaded without issue go to next step otherwise Web Safe is working as expected
• go to https://1.1.1.1/help
• is the AS Name reported as Virgin Media:
  \
  Yes, then post back here to have issue flagged to the forum team as they are best placed to help further.
  No, then check the device's DNS settings in case its been manually set and / or, if connecting to third-party router (i.e. not Virgin Media Hub), the router's DNS settings.

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[paulo56]

 

[用心棒]

Are you connection to Virgin Media Hub’s Wi-Fi or to a third-party router’s Wi-Fi?

[paulo56]

Virgin media hub 4

[用心棒]

As:

• no third-party Wi-Fi router is involved
• Hub 4's DNS cannot be changed

check your device's DNS settings is not manually set. Use your favoured search engine to look up how to set DNS on your device or post back here with detail of your device for further help.

[Robert_P]

Hello paulo56

Thank you for taking the time to post in regards to Web Safe and the issues experienced.

We have help here with guides on what it does, how to set it up etc. If you need any further support please let us know and we'll be happy to help.

Rob

[paulo56]

Well I got a 3 party router but is only used for the Xbox upstairs 

[paulo56]

Then hub 4 is for the rest of the devices

[paulo56]

But never had a problem with websafe before, I use the 3 party router since I got virgin