For Web Safe to work the device must be using Virgin Media's DNS. To confirm if this is the case try the following from the device on which Web Safe is not working:
- open a web browser
- go to protonvpn.com
FYI: default settings is for Web Safe to block access to VPN sites. If site loaded without issue go to next step otherwise Web Safe is working as expected
- go to https://18.104.22.168/help
- is the AS Name reported as Virgin Media:
Yes, then post back here to have issue flagged to the forum team as they are best placed to help further.
No, then check the device's DNS settings in case its been manually set and / or, if connecting to third-party router (i.e. not Virgin Media Hub), the router's DNS settings.
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