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Murfy92
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Websafe not blocking sites

Hi, 

Websafe has previously been working fine but now I have noticed it is not working. 

Can someone please help. 

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用心棒
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Re: Websafe not blocking sites

Are you able to visit http://nordvpn.com or do you see a Child Safe warning or something similar to that shown on right of following image?

2021-01-06.jpeg

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Murfy92
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Re: Websafe not blocking sites

Yes I can see the link fine. 

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Re: Websafe not blocking sites

Can you open a Command Shell or Terminal windows and enter the following command to confirm Virgin Media's DNS is being used:

nslookup nordvpn.com

Posted the redacted results here.

 

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Murfy92
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Re: Websafe not blocking sites

 

Server:		192.168.1.1
Address:	192.168.1.1#53

Non-authoritative answer:
Name:	nordvpn.com
Address: 81.99.162.48

 

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Re: Websafe not blocking sites

That was an unexpected result given that you managed to previously browse to nordvpn.com; expected result 104.17.50.74, actual result 81.99.162.48. This indicates that Web Safe is on and working as expected which makes me wonder if your browser is using an alternative DNS. Can you:

  1. confirm which browser is in  use
  2. the issue occurs on more than one device
  3. that you can still browse to http://nordvpn.com
  4. if you run the Standard Test at https://dnsleaktest.com/ does it report the ISP as Virgin Media

 

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Murfy92
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Re: Websafe not blocking sites

Thanks for all your assistance, I'm getting more help here than I've ever got from the countless phone calls made.

1. Chrome
2. Yes the issue is occurring on mobile devices also
3. Yes I can successfully browse to http://nordvpn.com
4. the Standard Test at https://dnsleaktest.com/  returns the following:

Screen Shot 2021-01-07 at 11.19.01.png

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Message 8 of 24
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Re: Websafe not blocking sites

Two DNS are in use: Cloudflare's and Virgin Media's. For Web Safe to work DNS queries must be resolved by Virgin Media's DNS but at present it appears browser DNS queries are resolved by Cloudflare and nslookup by Virgin Media. Are you using a third party router with the Hub in modem mode?

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Murfy92
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Re: Websafe not blocking sites

I had CCTV installed and so the installer set up another router.
The Virgin hub is in modem mode.

How can I remove the Cloudflare DNS?
What should the Virgin DNS be?

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Message 10 of 24
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Re: Websafe not blocking sites

Do you know the:

  • make and model of the router?
  • administration password to allow you to make changes to the router configuration?
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