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Websafe STILL not working

Tuning in

Honestly I’m sick and tired of this and tempted to go elsewhere.  Why has this issue still not been resolved?


Forum Team
Forum Team

Hi @MrsG101 

Thanks for posting and welcome back to the community.

When you say not working - what are you attempting to do please?

Forum Team

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I'm guessing this earlier thread 

Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here


You shouldn’t need to ask these questions of customers. You know what the issues are. You were in conversation with me 3 weeks ago about the same problems. Your IT team supposedly fixed them but a few days later VM is allowing Pornography into my household once more. Child safe says it’s on but is doing nothing again!! This is your problem not individual customers. VM must get it fixed once and for all. After just over 1 month of being a customer I’m already asking to leave as in my view VM are in breach of contract to me and failing to meet their Off Com service provisions. Please stop trying to gloss over this and imply it’s a customer issue. VM are failing to provide a safe internet service.

Hi Badcop


Thank you for your post.

I am sorry to hear the issue has come back.

I will send you a private message now so we can look into this.

Please look out for the purple envelope in the top right of the page and pop back to me when you can. 



Vikki - Forum Team

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