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Websafe Not Working

Fauldsy22
Joining in

on ‎23-11-2022 03:41

I've been having issues with my websafe for months. On my account its activated but it doesn't filter out any of the websites i want on any device connected to the network. I've phoned Virgin multiple times, gotten a new hub but nothings worked. Checking other resolved questions on here I've tried those suggestions too and there's nothing wrong with my DNS, its going through virgin media. Can anyone help?

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2 REPLIES 2

legacy1
Alessandro Volta

on ‎23-11-2022 20:52

With all these problems VM have with websafe they might as well have 194.168.4.100 for everthing and 194.168.8.100 for websafe then select which DNS to use in the router mode.
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BQM, Test for outgoing ports and SSL/L2TP VPN test

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Natalie_L
Forum Team (Retired)
Forum Team (Retired)

on ‎25-11-2022 08:44

Hi Fauldsy22, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear you are experiencing issues with Web Safe, we will do all we can to help. 

Firstly, it would be best for us to take a look at the settings for the account to ensure they are correct. 

To do this, I will just need to take a few details via private message. I will pop this over to the purple envelope on the top right of this page now. 

Speak soon, 

 

Nat
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