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Web safe - virgin mobile

So I have turned off parental lock but now I am getting blocked from a ton of websites because of “web safe”. This is when I am not using WiFi (I don’t have virgin WiFi) and I am just using my data.

It is telling me that in order to turn this off I need to make a virgin media account but I can’t do this! I can’t find a 9 digit account code, only a 10 digit mobile account code. I have called both Virgin media and mobile who just passed me between the two repeatedly saying neither could help.

I really want this web safe thing turned off so could someone please help me!? All I need to do is get my 9 digit account number and my area code - where do I find this?

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