Web safe settings not working

[Dsavva]

I am trying to turn on the web safe settings but it's not working. I keep getting the message seen in the attached picture. How do I turn them on?

 

[Client62]

Login in the the Virgin Media online account and try the to enable websafe.

I advise that

Virus Safe - Enabled
Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc .... )

[Dsavva]

Thank you for your reply. I have tried this and still get the same message. 

[用心棒]

Try making the change using your browser's Incognito / Private mode.

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[Client62]

Time VM got this sorted

[Dsavva]

I finally got through to them on the phone through the complaints department! They said it's a technical issue and they have reported to the tech team. It could take up to 7 days to sort 🙄

[jem101]

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@Dsavva wrote:

I finally got through to them on the phone through the complaints department! They said it's a technical issue and they have reported to the tech team. It could take up to 7 days to sort 🙄

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You were lied to, it’s not a technical issue, it absolutely hasn’t been reported to ‘the tech team’, and it won’t mysteriously be fixed in 7 days, or maybe 14 days, or 21 days, depending on who you happen to speak to next!

[Daniel_Et]

Hi @Dsavva 👋

Given seven days have now passed, are you any further forward in terms of getting this issue resolved?

Regards,

Daniel

[Dsavva]

No, I am still getting the same error message.

[whitt_t]

I am also having the same error. I've tried going to the old My Virgin Media website but it just redirects me to the new GUI. Also tried private browser but same result.