on 05-04-2023 20:04
I am trying to turn on the web safe settings but it's not working. I keep getting the message seen in the attached picture. How do I turn them on?
on 06-04-2023 07:40
Login in the the Virgin Media online account and try the to enable websafe.
I advise that
Virus Safe - Enabled
Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc .... )
on 06-04-2023 10:13
Thank you for your reply. I have tried this and still get the same message.
on 06-04-2023 17:46
Try making the change using your browser's Incognito / Private mode.
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on 07-04-2023 17:35
Time VM got this sorted
on 07-04-2023 17:39
I finally got through to them on the phone through the complaints department! They said it's a technical issue and they have reported to the tech team. It could take up to 7 days to sort 🙄
on 13-04-2023 23:02
@Dsavva wrote:I finally got through to them on the phone through the complaints department! They said it's a technical issue and they have reported to the tech team. It could take up to 7 days to sort 🙄
You were lied to, it’s not a technical issue, it absolutely hasn’t been reported to ‘the tech team’, and it won’t mysteriously be fixed in 7 days, or maybe 14 days, or 21 days, depending on who you happen to speak to next!
on 14-04-2023 10:09
Hi @Dsavva 👋
Given seven days have now passed, are you any further forward in terms of getting this issue resolved?
Regards,
Daniel
on 14-04-2023 10:45
No, I am still getting the same error message.
on 14-04-2023 15:02
I am also having the same error. I've tried going to the old My Virgin Media website but it just redirects me to the new GUI. Also tried private browser but same result.