Web safe issue

[catherinegx]

Hello,We have tried to remove the web safe settings via app and online on multiple devices with no luck, any idea how we can fix this? 

[用心棒]

Go to Web Safe Settings and, if necessary, sign in then:

• confirm Virus Safe and Child Safe are Off
• what happens when you go to http://nordvpn.com?

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[Kath_F]

Hi catherinegx, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you're having an issue with turning off websafe. If the above hasn't worked then we can deactivate it from our side for you but will need to confirm some information with you first. 

I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks,