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DebbieDM
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Web Safe

Hi there - I am attempting to switch on Web Safe so I can use that service for virus safe and child safe. Every time I hit the 'manage web safe settings' button, I simply get constantly redirected to the same page, which is also offering me your paid service. I'd rather just use the one included in my package please. I have looked at other posts and replies and it seems I'm not alone in this problem. Can you help?

用心棒
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Message 2 of 8
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Re: Web Safe

Does the issue occur when using your browser's incognito / private browsing mode or a different browser?

When not signed in does going to the following link prompt for sign in?

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DebbieDM
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Message 3 of 8
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Re: Web Safe

Hi there - just tried on a different browser/incognito, and same problem. Yes it does prompt me to sign in when I follow that link.

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用心棒
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Message 4 of 8
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Re: Web Safe

Issue has been flagged to the forum team; be aware it can take them a few hours / days to respond.

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DebbieDM
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Re: Web Safe

Thanks very much.

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John_GS
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Message 6 of 8
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Re: Web Safe

Hi DebbieDM

 

Thanks for posting. Apologies about the issue raised, I'll PM you now to help further

 

Best,

John_GS
Forum Team


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John_GS
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Message 7 of 8
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Re: Web Safe

Hi @DebbieDM

 

PM has been sent 🙂

 

Kind regards,

John_GS
Forum Team


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John_GS
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Message 8 of 8
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Re: Web Safe

Thanks for joining us on PM @DebbieDM

 

Just to update the thread, the changes were made on our side here.

 

Please try it out and let us know if works, send me a public post and I'll be more than happy to help

 

Kind regards,

John_GS
Forum Team


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