We have not been able to access certain sites such as the national lottery for a couple of weeks through our wifi network this includes the phone app. If we switch Wifi off on the phone we can access NL fine. Then we stated getting a whole number of sites and searched=s blocked because Child Safety settings have been applied to our network. I haven't set these and it seem Virgin haveset them as a default.
If I go to my apps on the Virgin website and then Web Safe click overview and it takes me to an info page where I can subscribe to Internet security for £3 a month, Web Safe is on there to, I click on manage settings and it takes me back to the same info page. So no way to turn child safe option off. I am informed that Web Safe is part of my package. I am happy that VM are taking internet safety seriously but completely unhappy that we cannot access innocuous sites and cannot change settings that are preventing us from carrying out searches or accessing the sites we normally go to. I have spent all day trying to get a solution to this and I must say that I am very unimpressed with VM's customer service/support. Can someone please help?
Yep tried all of that, I cant get past the info page. When I click on manage settings it takes me back to the info page, i have cleared my history and cache, tried microsoft Edge and Google Chrome browsers and gest the same issue.
Up until today i did not know about Web Safe settings, I have not previously accessed these settings. \despite the screen shot showing settings as off they are definitely on as get a warning message when i try to access certain sites.
The frustration is that I have not set Child Safe, and cannot switch it off.
I am also very annoyed that there is no way of contacting VM directly.