Web Safe - not able to turn on

[robinweb]

Hi, I can't seem to turn on Web Safe. When I go to the settings page and click to turn on, I get the message " Sorry the changes you made were not saved, please try again"

Can somone advise on a solution?

[用心棒]

Does the issue persist when using your browser's Incognito / Private mode?

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[robinweb]

Yes it does

[用心棒]

Issue has been flagged to the forum team. In the meantime can you confirm the AS Name value reported when you visit https://1.1.1.1/help is Virgin Media?

FYI Web Safe requires the use of Virgin Media's DNS

[Lee_R · Accepted solution]

Hi @robinweb thanks for posting and welcome to our community.

Sorry to hear you've been unable to activate your web safe.  And sorry for any inconvenience or concerns this may be causing you. I would like to help you resolve this. I'm going to send you a private message. Please keep an eye on your inbox.  

Regards

Lee_R

[robinweb]

That's Great, Will keep an eye out.

Thanks

[Lee_R]

Hi @robinweb thanks for getting back to me privately.  
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
Regards
Lee_R