As I said the setting is independent of your hub and I'm not aware of anything that happens when a new hub is activated that would turn Web safe on if it was off previously. By law VM have to switch it on by default for new broadband accounts, but not for new hubs. Maybe the VM system thought you were a new account holder and switched it on, but it is not normal behaviour AFAIK.
Last I heard the offshore call centres were still closed due to local lock down regulations. I'd suggest waiting for the forum team to get here and they can turn it off for you.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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I can see that the feature was turned on at 20:03 on 03/06/20 but then turned off almost straight away, I assume this was by yourself bu this is definitely off.
Please could you try do a pin hole reset holding the button in for around 20 seconds and see if this can remove the restrictions on your hub. Please let me know if this works and if not we can look into this further.
I'm sorry to hear that you're still having trouble with this.
I have reset the settings our side and turned Websafe on and off again.
Can you please log into your online account and check the the Websafe settings from there? You'll need to go to my apps > Web Safe and check to see if it's active or not. I appreciate they should match on our side and yours, but I can't seem to understand why you're still unable to view certain sites still.