Virgin Media Community

[mplanter]

Web safe settings not working. I have had an email saying this has been switched on - but all unsafe sites still accessible. 

[用心棒]

Is the device configured to use Virgin Media's DNS; this is a prerequisite for using Web Safe? To check this, from the child's device:

• go to 1.1.1.1 — the Internet’s Fastest, Privacy-First DNS Resolver
• What value is shown for the AS Name

If AS Name is not Virgin Media:then check DNS settings:have not been overridden on device and/or third-party router

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[mplanter]

Thanks for your reply. 

The AS Name is coming up as Cloudfare. It seems that Apple’s ‘private relay’ (BETA) is affecting the web safe function. 

do you know if there is a way to resolve this without turning the private relay on and off?

[用心棒]

There is no way to resolve this issue without losing the privacy preserving protections provided by Privacy Relay. Consider maintaining Privacy Relay and using Apple's parental controls to limit web content, read more here: Use parental controls on your child's iPhone, iPad and iPod touch – Apple Support (UK)

[mplanter]

Thank you for your help!

[Carley_S · Accepted solution]

Hi mplanter

Welcome to the community!

Sorry to hear you're having issues with your web safe at this time. 

I can see that 用心棒 has very kindly assisted you here. Please let us know if you have any further questions or concerns, we'll be here to help if needed. 

Thank you again 用心棒 for all your help within the community 🙂