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We safe broken

Ellyseclement
Joining in

on ‎21-06-2022 17:33

I’m Having trouble with websafe I have followed all the links and even logged in and followed the websafe button through apps l. However, I get the same oops webpage unavailable message every time I chose to manage websafe settings. I’ve tried different browsers, differenf devises, Incognito mode, clearing my data but nothing is working. All I want to do is turn it off can anyone help me please 

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4 REPLIES 4

Anonymous
Not applicable

on ‎21-06-2022 18:01

Are you going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings 

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)

on ‎21-06-2022 20:13

Hi Ellyseclement, 

Thank you for your post and welcome to the forums 🙂
I am sorry you are having issues with websafe did the link @Anonymous, share help? Keep us posted

Zoie

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Ellyseclement
Joining in
In response to Anonymous

on ‎22-06-2022 14:20

Yes I’ve tried this also and still the same message of there is an error on their side 

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Zoie_P
Forum Team (Retired)
Forum Team (Retired)
In response to Ellyseclement

on ‎23-06-2022 14:48

Hi Ellyseclement, 

Thank you for your update, I am sorry this is not working for you, I can get this sorted for you and will pop you over a PM so we can get some more details, keep an eye out for the purple envelope 🙂

Zoie

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