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gselva
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Virgin Media is blocking our website - https://filespin.io

Hello,

Our website https://filespin.io and sub-domains web.filespin.io , app.filespin.io, etc and our customer CDNs ascentialcdn.filespin.io are being blocked since this afternoon when "Safe filters" are enabled within Virgin Media user account.

It seems both Virgin Media and Sky have started denying the connection to these resources.

We serve images and videos for many UK and international businesses.

-Ascential is a large UK company, with a number of brands.

-XXL , a large nordic sports retailer

-and many other businesses.

At the moment this block is impacting our customers at many levels - file uploads, web dashboard access and CDN access.

Are you able to help remove this block? Please let me know what we need to do to remove the block as this is a critical time for us and incident such as this could have a big impact on our finances.

The site runs SSL, and we don’t believe we have any restricted or malicious content on any of our customer hosted content.

Any support would be appreciated.

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DJ_Shadow1966
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Re: Virgin Media is blocking our website - https://filespin.io

Hello

Best place to report this is https://my.virginmedia.com/my-apps/websafe/feedback

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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gselva
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Re: Virgin Media is blocking our website - https://filespin.io

Thank you Mike. Much appreciated.

We have asked a number of our customers to report this via the feedback form. They have not received any response from Virgin support so far so we don't know how soon this could be resolved.

If you or anyone here could check if https://filespin.io loads in your browser with "Web Safe" turned on and let me know that would be very helpful.

 

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DJ_Shadow1966
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Re: Virgin Media is blocking our website - https://filespin.io

Hello

Doesn't get blocked by mine, but again I do no use the Virginmedia DNS servers so the blocking will not affect me.

Once it is reported the team will send feedback but that can take a while as a full investigation needs to be performed, I have also placed a request to remove it as well.

One thing that you customers can do while waiting for feedback is too add the website on the allow list.

I have also added this thread to my watch list so once I get a reply from VM I can post back for you.

Regards Mike

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gselva
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Re: Virgin Media is blocking our website - https://filespin.io

Mike,

Any word from VM?

A number of users are unable to access filspin.io while "Web Safe" is on.

I've checked here and we are marked safe: https://safeweb.norton.com/report/show?url=filespin.io

Appreciate any help. Does getting on the phone support help? Any other way to reach the anyone at all at VM? 

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DJ_Shadow1966
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Re: Virgin Media is blocking our website - https://filespin.io

Hello

Nothing back from them yet I would not expect anything back from them for at least 10 working days as will have to be investigated.

Regards Mike

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paul0363
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Re: Virgin Media is blocking our website - https://filespin.io

Just tried from my VM connection with WebSafe enabled and it seems to be working OK

gselva
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Re: Virgin Media is blocking our website - https://filespin.io

Thank you, Paul. Looks like VM has made updates to the web safe list that has fixed it for us.

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