Web safe has lost its settings and will not allow me to add sites to allow or block

[gstand]

I am not using this over a VPN.  I don't know what the DNS settings are.  I haven't changed any DNS settings (wouldn't know how to).  This has just started happening and was fine a week or two ago.

[用心棒]

This ongoing issue has been flagged to the forum team who are best placed to advise further; be aware it can take them a few hours / days to respond. In the meantime try manually going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings, once signed in, to manage Web Safe.

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[Steven_L]

Hey @gstand,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Sorry @gstand, I'm unable to send a private message over to you as it the function hasn't been enabled on your side, please could you enable private messaging in your profile settings and let me know once its done, we can then send over the private message and get this looked into further.

Kind Regards,

Steven_L

[gstand]

I have now enabled private messaging.

[Kath_F]

Hi gstand, 

Thanks for coming back to us to let us know that you've enabled the private message function. 

I have sent you a private message now requesting some details. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Many thanks, 

[Kath_F]

Hi gstand, 

Thanks for coming back to us on this via private message. 

Can I please ask why you're changing the settings to on and off continually? For now I would advise against doing this. Either keep them on or leave them off depending on your preference. This is just until things are resolved. 

I've updated the IT Ticket we raised with the updated information but as before, there is no estimated fix for this. 

Once I have an update - I will come back to you. 

Many thanks,