Web Safe Settings not working

[Mikerk101]

Hello,

I seem to be having the same issue, but the AS name is as virgin media.

Any thoughts?

[用心棒]

Are you able to successfully visit https://nordvpn.com?

FYI in its default configuration Web Safe blocks access to such VPN sites.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Mikerk101]

Hi there, thank you for setting up the thread.

I am not able to acess nordvpn, throws up the below error. 

DNS_PROBE_FINISHED_NXDOMAIN

Tried expressvpn and gave me ERR_SSL_PROTOCOL_ERROR

I have already disabled web safe a few days ago.

[用心棒]

It appears Web Safe is still active. The issue has been flagged to the forum team who are best placed to help further; be aware it can take them a few hours / days to respond.

[Mikerk101]

Ok, thank you for your help so far and I will wait for further assistance from the forum team.

[Steven_L]

Hey @Mikerk101,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

[Mikerk101]

Hello Steven_L, I have now replied to your direct message.

[Steven_L]

Thanks for confirming your details via private message @Mikerk101.

I have removed the child safe feature from your account, please can you check to see if this has helped at all and let me know.

Regards,

Steven_L

[Mikerk101]

Steven_L,

Worked now, tested with NordVPN and express VPN both working.

Thank you for your help.

[Steven_L]

Thanks for the update @Mikerk101 and I'm glad that we have been able to get this fixed for you.

Regards,

Steven_L