Virgin Media Community

[LennyLR]

I cannot turn off my websafe setting despite trying reboot and turning it off. Can someone advise from Virgin how to sort this out?

[用心棒]

Do you see something similar to the following reviewing the status of Web Safe?

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[LennyLR]

Hi ! Similar but I turned off child and still no luck...even got an email saying i changed it

[用心棒 · Accepted solution]

By default Web Safe blocks access to VPN sites, is access to http://nordvpn.com blocked?

[LennyLR]

it is indeed ...!!

[用心棒]

The forum team are best placed to help further and issue has been flagged to them; be aware it can take them a few hours / days to respond.

[LennyLR]

thanks so much !! Virgin Customer support/call centre is an advert for the worst customer service ever!!.May as well speak to a brick wall .....hope the forum guys are better!!

[John_GS]

Hi @LennyLR

Thanks for posting and welcome to the community. Sorry to hear you're having issues with removing the child safe.

I'll send you a PM now to assist further

Kind regards,

[John_GS]

Hi @LennyLR

Thanks for chatting with me via PM. Just to update the thread, the childsafe was removed as was the email address from the previous systems to allow you to create the online account.

Do pop back to us if you need us further. 

Best,