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Online security - Sorry the changes you made were not saved

Joining in

Trying to edit Web Safe settings just get the message " Sorry the changes you made were not saved, please try again"

Have being trying a few times over past couple of weeks and just get same message.

Advice on forums says try old wepage but that isn't working for me

Screenshot from 2023-02-18 23-26-52.png


Very Insightful Person
Very Insightful Person

The forum team are best placed to help further and issue has been flagged to them; be aware it can  take them a few hours / days to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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Forum Team
Forum Team

Hi @noteviljoe thanks for your post, although we're sorry to hear of your concerns raised surrounding My Virgin Media. 

Have you ever joined us in the past and left us, or moved addresses since you've been with us?

This can change your account number which can cause a slight glitch over certain aspects of My Virgin Media, please confirm this either way and we can take things from there.

Many thanks


Yes I had virgin media at my previous address.

Thanks noteviljoe,

So I can take a closer look at this for you I've popped you over a private message (purple envelope, top right hand corner)


Hi Tom_W 

I have the same problem, can you message me to resolve please.

Hey Robbie2023, thank you for reaching out and  a warm welcome to the community I am sorry to hear this I will send you PM now.


Matt - Forum Team

New around here?