on 18-05-2022 14:47
This hasn't worked since the re-skin of your website.
It either doesn't apply and settings, so websafe is off, or it says it saves and then clears out all settings after a day or so.
It used to work really well, as I have all the various YouTube URLs added - Now I add them and they either don't save or vanish after a day.
Infuriating, if I'm honest and not great with kids at home and have safe settings doing their own thing.
I have tried incognito mode, different browsers, different PC, and different internet connections away from home and it always fails.
Had messaged on Twitter and was told it would be looked at but that was a month's ago and no reply.
Just for clarity, only happened since you changed your website.
on 18-05-2022 14:52
Oh, and I have tried old and new - seems to have a mind of its own on re-routing. Sometimes it goes to new, sometimes stays on old GUI.
Either way, same issue - websites added don't stay so kids can access and Safe Web turns off so everything is accessible.
on 18-05-2022 23:43
Only managing Web Safe via the old UI should resolve the issues being seen — if you find yourself on the new UI try manually going to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings
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on 19-05-2022 11:32
I'll give that a go, committing to the old URL, and see if it holds.