Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Calebsmom12
Joining in
550 Views
Message 1 of 3
Flag for a moderator

Kids tv channels

Hi how come only last week (11.09.19l almost all the kids channels need subscription

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Calebsmom12
Joining in
556 Views
Message 2 of 3
Flag for a moderator

Re: Kids tv channels

Hi I have had nothing but issues recently with my virgin tv. When speaking to the help centre 6 different people via 3 different calls on three different days I am getting conflicting information. I am at my wits end. Can I request as part of my complaint that I want someone to review all the calls I made? 

0 Kudos
Reply
Highlighted
  • 14.34K
  • 1.54K
  • 3.14K
Very Insightful Person
Very Insightful Person
515 Views
Message 3 of 3
Flag for a moderator

Re: Kids tv channels

Have you changed your package recently?

Unless you are on the top Ultimate Oomph bundle, the other packs no longer contain the Kids channels, which must be subscribed too seperately.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

Use Kudos to say thanks

Mark as Helpful Answer if I've helped