Virgin Media Community

[Jonno12321]

Every time I try to turn it on I just get an error.

[Jonno12321]

Every time I click to sweitch it on it just says

"Sorry the changes you made were not saved, please try again"

[用心棒 · Accepted solution]

Unfortunately this is an ongoing issue awaiting an update from the forum team. In the meantime consider using another service that provides similar or better functionality. This can be done by changing the DNS settings of either:

• your home network if using a third-party route — DNS cannot be changed on Hub; any devices connecting should automatically use the DNS configured unless manual set not to
• on the device itself

Examples of such DNS service providers are:

• Introducing 1.1.1.1 for Families | Cloudflare
• Home Internet Security | OpenDNS
• ⋮

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[Steven_L]

Hey @Jonno12321,

Welcome back to the community and thanks for taking the time to post.
I'm really sorry to hear of the issues that you're having with Child safe, this is currently being investigated at the moment. 

Has the advice and temporary workaround from @用心棒, helped you to block the content that you didn't want to be seen?

Regards,

Steven_L

[Jonno12321]

Yes,

I've changed the DNS on the devices I want to protect and it seems to work well so far.

[Kain_W]

Thanks for the response there Jonno12321,

Welcome back to the community!

I'm glad things seem to be working for you now.

If you do face any further trouble then pop back up and we'll advise further. 

Thanks,