on 30-07-2021 21:53
The child safe function on the service has stopped working and it deactivates itself. Is there any solution to this as the technical team at virgin could not sort this out. I have seen some threads before but is there a solution to this issue??
on 02-08-2021 08:34
Thanks for the update @TM10
Can you please confirm if the child safe is currently showing as off or on?
I've attempted to switch the child safe on for you, but I'm not convinced this was successful and it may require an IT ticket
Kindest regards,
David_Bn
on 21-08-2021 09:27
Dear David,
I have returned from Holiday and turned the hub off and on. The problem is persisting. The child safe function switches off abruptly. I need to get this sorted please. It has been going on too long.
on 22-08-2021 09:38
Thank you for keeping up posted on this TM10.
We would like to help with this. At this point as David advised it is likely an IT Ticket is needed.
What I will do is private message you so we can look into this.
^Martin