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David_Bn
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Message 11 of 13
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

on ‎02-08-2021 08:34

Thanks for the update @TM10

 

Can you please confirm if the child safe is currently showing as off or on?

 

I've attempted to switch the child safe on for you, but I'm not convinced this was successful and it may require an IT ticket

 

Kindest regards,

 

David_Bn

 

 

 

 

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TM10
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Message 12 of 13
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

on ‎21-08-2021 09:27

Dear David,

I have returned from Holiday and turned the hub off and on. The problem is persisting. The child safe function switches off abruptly. I need to get this sorted please. It has been going on too long.

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Martin_N
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Message 13 of 13
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

on ‎22-08-2021 09:38

Thank you for keeping up posted on this TM10. 

 

We would like to help with this. At this point as David advised it is likely an IT Ticket is needed. 

 

What I will do is private message you so we can look into this. 

 

^Martin

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