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TM10
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I can't activate the child safe function on the broadband. Is there any solution to this?

The child safe function on the service has stopped working and it deactivates itself. Is there any solution to this as the technical team at virgin could not sort this out. I have seen some threads before but is there a solution to this issue??

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用心棒
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

is Child Safe active before it deactivates itself or is Child Safe still active but not blocking content on a device or devices?

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TM10
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

It shows as active but then deactivates itself

 

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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

On a desktop / laptop open a Command Shell / Terminal window and run the following commands:

 

nslookup nordvpn.com 194.168.4.100

 

and:

 

nslookup nordvpn.com 1.1.1.1

 

Post the redacted resulting output of both commands here.

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TM10
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

No results

 

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Travis_M
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

Hi @TM10

 

Thanks for posting on our community forum!

 

So with the ChildSafe function - I've enabled this on my side and doublechecked and refreshed to see if this stayed on to which it did. Can you let me know if and when this switches off again?

 

Regards

Travis_M
Forum Team



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Message 7 of 13
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?


@TM10 wrote:

No results


That is odd, did you run the command on Linux, MacOS, Windows, … device?

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Travis_M
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Message 8 of 13
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

Hi @TM10

 

I've just checked again and the ChildSafe function is still switched on, how often does this turn off?

 

Regards

Travis_M
Forum Team



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TM10
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Message 9 of 13
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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

Thanks. It is still off and it turns off soon after I turn it on.

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Re: I can't activate the child safe function on the broadband. Is there any solution to this?

Yes, I did

 

 

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