Virgin Media Community

[YASHPAL]

I am trying to block certain sites but keep getting the try again:

Sorry the changes you made were not saved, please try again

[用心棒]

A similar issue raised here, Re: Websafe not blocking apps on iPhone and iPad e... - Page 2 - Virgin Media Community - 4960465. Hopefully when that thread concludes it will also resolve your issue.

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[Zach_R]

Hi @YASHPAL,

Thank you for your post and welcome to our community forums. We're here to help.
 

I am very sorry to hear you're having some issues blocking certain websites. May I ask what it is that you're doing exactly in an effort to block them, and at what point in the process that error message appears?

Thanks,
 

[YASHPAL]

I am simply trying to block the websites which I don't want but after adding the blockme.com sites and click on the apply button I am getting this message

[用心棒]

Cannot reproduce issue, is it still occurring?

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[Kain_W]

Thanks for the response there YASHIPAL,

Welcome back to the community.

From checking i can't find any fault tickets raised regarding this, are you still facing the same problem?

Also has this feature worked previously?

Thanks,

[YASHPAL]

Yes, I am still having this issue. I have recorded the screen but can't see any option to upload it.

Its simple think and its not working that's strange

[Beth_G]

The Community Forums do not support videos I'm afraid. Is it just the one website you're having trouble adding to the block list? Or are you having issues with multiple different URLs?

Also, have you tried using our website on a different browser to see if that helps?

Thanks

[YASHPAL]

Thanks, Beth, I am a Mac user so always prefer to use the Safari browser and it was working on the Safari before but seems a recent software update failed to run on the Safari. Virgin software needs to be tested across all the browsers.

It's working on the Firefox now

[用心棒]

Does the issue occur when using Safari's  Private mode? if not then clearing the browser's data cache should resolve the issue however be aware that doing so may mean:

• you have to re-sign into services that were active / in use
• initial loading of some sites maybe noticeably longer
• site specific customisation may need to be reapplied

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