Afternoon gang
Quick background info
Last week. Tried to renew Broadband contract (as its is increasing from £25 to £37) via my account portal recieved "oops look like something went wrong" - tested the link via different browers with the same issue. Then I tried the chat and gave up after waiting 4 hours.
Only telephone calling option (as I am not on Virgin Mobile) is to call on the 0345 number but i am not willing (and shouldnt have to pay) 30p per minute. The last time I did this the call - including on hold time -lasted 40mins.
Today tried the portal sames issue and logged on to chat - 8:45am via the Complaints Team, eventually after a very long slow responsive chat they transferred me to the Customer Relations Team at 10:58 I am still wiaitng for any one to respond.
Logged a complaint via email but that wont be a quick response either.
Yes. I appreciate there may be a high volume of calls with the current climate but this type of customer service is shambolic and not acceptable in the 21st Century.
Please can someone confirm, is there an easier way for me to get this resolved online?
Regards
Jim