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Kkrjkk
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Childsafe categories not available

Childsafe categories are not available anymore. Yesterday l was able to block and unblock games for my child but now there is no options available. You are only able to turn on or off all the categories at once. Very annoying. Has anyone else experiencing same issue?

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用心棒
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Re: Childsafe categories not available

Seeing same:
2021-10-30.jpeg
Issue has been flagged to the forum however be aware it can take them a few hours / days to respond.

David_Bn
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Re: Childsafe categories not available

Sorry to hear this @Kkrjkk, can you please try logging out of the self-care account, clearing the cache on the browser you're using and then try logging back in to see if the options reappear for me?

Kindest regards,

David_Bn

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Kkrjkk
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Re: Childsafe categories not available

Hi, thanks for your reply. I have done this with no results!

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rjwb
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Re: Childsafe categories not available

Yes I have had same problem since yesterday. Just posted separately. Very irritating!

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Kkrjkk
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Re: Childsafe categories not available

Hi @David_Ben is this being looked at. We don't have any control over the content being accessed by our kids. This needs to be addressed as a matter of urgency as child online safety is concerned and there are other users dealing with the same issue. Thanks

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Paul_DN
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Re: Childsafe categories not available

Hey Kkrjkk,

Thank you for bringing this to our attention, this was picked up and reported Yesterday and is with our I T team who will be looking into this and will aim to get this resolved ASAP?

Regards

Paul.