Hi @Sakhawat1 👋.
Thanks for reaching out to us and welcome to the Community Forums. Apologies your child safe is not working. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve.
Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Hi @Sakhawat1, thank you for your post. We're sorry to hear this 😔
In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.
If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.