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Child safe - Sorry the changes you made were not saved, please try again

tobuzz
Joining in

I have been trying to turn on child safe for the last few weeks, but just get the message

"Sorry the changes you made were not saved, please try again"

Have looked at previous similar posts and have tried... on laptop and moibile, including private browsing. Have also followed the oft-posted link to the 'old' webpage...

https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings

but all I get there is the option to sign up to Virgin Media Internet security package which isn't what I'm after.

Can anybody help please?

2 REPLIES 2

Matthew_ML
Forum Team
Forum Team

Hey tobuzz, thank you for reaching out and I am sorry you are struggling to change the child settings.

Not to worry, I can help you with this, I will send you a PM now.

Please look out for the purple envelope. Thanks

Matt - Forum Team


New around here?

Matthew_ML
Forum Team
Forum Team

No problem, I am happy we managed to get this resolved for you.

If you do need anything else in the near future, please do reach out.

I hope you have a lovely rest of the day. Thanks 

Matt - Forum Team


New around here?