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Child safe OFF but cannot access adult content. When I switch it ON I get error message

Joining in

My child-safe is off but adult content is blocked. Weirdly, when I try to switch child-safe ON, I get the error: "Sorry the changes you made were not saved, please try again". Please refer to the screenshot attached:

Screenshot 2023-06-17 at 12.53.17.png


Forum Team
Forum Team

Good Afternoon @bombay50, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues experienced when trying to alter the child safe settings.

Check out the envelope in the top right hand corner and I'll be happy to take a closer look into this for you.

Kindest regards,


I am am having the same issue. Any help please?

Hi there @jainravi 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are also facing this issue with your account, I'd be more than happy to take a look via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.