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Judean15
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Child Safe

Does anyone now who to turn on Child Safe, I've followed everything online, the app does not seem to be working, tried calling but they were unable to help.

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Chris_W1
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Re: Child Safe

HI Judean15, thanks for the message and sorry to hear that you are having issues with the child safe options, have you been able to change these though the online account at all? Are you still having issues with this or still require assistance? Please let us know and we will aim to assist ^Chris

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Judean15
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Re: Child Safe

Hi still having issues, not able to set it up which is really frustrating. 

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Alex_RM
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Re: Child Safe

Hi Judean15,

 

Sorry to hear this is still an issue, can you please confirm if you've signed into your My virgin Media account via the website?

 

If so, does it allow you to go to the child safe page at all?

 

Alex_Rm

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