Virgin Media Community

[SylvieC]

• "I have a new contract for broadband. Set up new router. Can't access some sites which I could access before. Rang up and child safe was switched off. I can
•  see on my account it's still switched off but still unable to access some sites. I can access on my phone. Please advise. "

[用心棒]

What happens when you browse to https://protonvpn.com; by default Web Safe blocks access to VPN services?

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[Steven_L]

Hey @SylvieC, 
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your child safe setting not being fully removed. Have you been able to resolve this since you last posted?

Please can you try to reboot your hub, this may force the hub into updating correctly. 

Thanks

Steven_L

[SylvieC]

Thanks for your reply. It's still the same so will try a reboot!

[Travis_M · Accepted solution]

Hi @SylvieC

Thanks for your reply and good morning 🙂

Has the reboot worked for you? Please do provide us with an update so we can investigate further if needs be.

Regards

[SylvieC]

Yes thank you. All up and running now👍

[Ianardo123]

I’m having the same problem. A reboot didn’t help. 

[Ianardo123]

I take that back. Seems to be working ok now 🙂

[Molly_T]

Hi Lanardo13, welcome back to the community! Thank you for posting to both let us know of your issue and also that it is now resolved. 

Please let us know if there is anything further you need our support with!

All the best.