We are unable to switch child safe on.
It used to work perfectly until around 3 months ago but since then it simply will not switch on.
We go to the website as usual, move the slider to on and press save. The webpage shows green against child safe on and we receive an email to say it has been switched on.
HOWEVER, it isn't on. No websites are blocked and if we re-load the websafe page, the slider immediately shows as grey and child safe not on.
You have replaced the router but this has made no difference. The router is on default settings and we don't use any dns service or anything like that.
I keep trying to call customer service but the wait times have been too long.
Please could you help because we need this sorted urgently.
BQM, Test for outgoing ports and SSL/L2TP VPN test
Can you confirm that after toggling Virus Safe and Child Safe on, selecting Apply, it: (a) shown both as on; (b) pressing Ctrl + Shift + R continues to show them as on?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn moreHave I helped? Click Mark as Helpful Answer or use Kudos to say thanks
a month ago
Good Afternoon jamesarea22,
Thanks for your post on our Community Forums and I'm sorry to hear the child safe feature has been causing an issue for you
Can you please advise me if the advice given has resolved the issue for you, or if this is still on going?