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jamesarea22
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Child Safe will not turn on

We are unable to switch child safe on.

It used to work perfectly until around 3 months ago but since then it simply will not switch on.

We go to the website as usual, move the slider to on and press save.  The webpage shows green against child safe on and we receive an email to say it has been switched on.

HOWEVER, it isn't on.  No websites are blocked and if we re-load the websafe page, the slider immediately shows as grey and child safe not on.

You have replaced the router but this has made no difference.  The router is on default settings and we don't use any dns service or anything like that.

I keep trying to call customer service but the wait times have been too long.

Please could you help because we need this sorted urgently.

 

Thank you 

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legacy1
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Alessandro Volta
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Message 2 of 4
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Re: Child Safe will not turn on

Changing hub will not help

VM system for updating the DNS for your IP to mark as Child Safe is broken so not much you can do.

You might be using a browser with DNS over HTTPS

Use on your device other DNS for Child Safe:
Malware and Adult Content
Primary DNS: 1.1.1.3
Secondary DNS: 1.0.0.3
or open DNS
https://www.opendns.com/home-internet-security/


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用心棒
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Re: Child Safe will not turn on

Can you confirm that after toggling Virus Safe and Child Safe on, selecting Apply, it: (a) shown both as on; (b) pressing Ctrl + Shift + R continues to show them as on?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

 

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David_Bn
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Re: Child Safe will not turn on

Good Afternoon jamesarea22,

 

Thanks for your post on our Community Forums and I'm sorry to hear the child safe feature has been causing an issue for you

 

Can you please advise me if the advice given has resolved the issue for you, or if this is still on going?

 

Kindest regards,

 

David_Bn

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