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Kiran2021
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Child Safe not working

i have just noticed that child safe is not working. it was working fine but not now. i have switched off and on again, change setting restore to defaults but porn websites are not blocked.

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Robert_P
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Re: Child Safe not working

Hello Kiran2021

 

Really sorry to hear of the problems with your services and the web safe facility, we appreciate you taking the time to raise this via the forums.

 

From looking at your account and settings the Web Safe option is showing as active and blocking the content mentioned. Have you checked here and your online account to ensure they both match?

 

Please let us know as we're eager to get this resolved for you.

 

Rob

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legacy1
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Re: Child Safe not working

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Kiran2021
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Re: Child Safe not working

When I ran the dns checker tool, I found the following:

Kiran2021_0-1639273296897.png

What do I need to do now?

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Kiran2021
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Re: Child Safe not working

Getting this from last 30 mins

Kiran2021_0-1639273674413.png

 

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Paul_DN
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Re: Child Safe not working

Hi Kiran2021,

Thank you for reaching back out to us, I have checked our end again and can see  child safe is showing as on as Rob advised Yesterday, are you now still able to see the Adult content you are trying to block?

Regards

Paul.

 

 

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Kiran2021
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Re: Child Safe not working

Yes

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legacy1
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Re: Child Safe not working


@Kiran2021 wrote:

When I ran the dns checker tool, I found the following:

What do I need to do now?


Post the IP shown thats likely not your IP but VM DNS IP 

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Kiran2021
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Re: Child Safe not working

Country

ISP

DNS Server IP

US

OPENDNS - Cisco OpenDNS, LLC

208.69.34.75

US

OPENDNS - Cisco OpenDNS, LLC

2a04:e4c0:10::75

US

OPENDNS - Cisco OpenDNS, LLC

2a04:e4c0:10::79

US

OPENDNS - Cisco OpenDNS, LLC

2a04:e4c0:10::70

US

OPENDNS - Cisco OpenDNS, LLC

2a04:e4c0:24::70

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legacy1
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Re: Child Safe not working

SO yes your device you did that test on is not using VM DNS servers so someone changed it from auto on your network card

Change DNS settings | How to change DNS Server on Windows & macOS - IONOS

VM DNS is 194.168.4.100 and 194.168.8.100 or set your network card to auto

 

 

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