on 02-02-2023 13:29
Hi,
I'm having an issue when I try to activate ChildSafe on my account - as soon as I slide the button to switch it on, the following error message pops up: "Sorry the changes you made were not saved, please try again" .
It's the same when I try to switch on Virus Safe... I've tried to do it using both my laptop and mobile, same problem. Not sure if I'm missing something.
Has anybody else had this issue?
TIA.
on 02-02-2023 16:03
When signed in try going to previous version of Web Safe site here https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings on a desktop or laptop device and making changes. Does the issue persist?
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on 03-02-2023 16:59
Hi there GemLMM,
Thanks for your post and welcome to the community.
Apologies for the problems faced with this, just so we can investigate this further if the issue is still present I've dropped you a PM.
The message will appear within the purple envelope icon.
Regards,
on 06-02-2023 10:00
Thanks for your cooperation over PM GemLMM,
The settings are now active.
Do pop back up if you require further assistance.
Take care,
on 08-06-2023 16:08
I have the same issue - please advise
on 09-06-2023 16:43
Hi numba8,
Thanks for taking the time to post about your issues in the Community. ⭐
We're sorry to hear you've been having an issue with changing your Child Safe settings. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
on 27-06-2023 12:22
Hi, Im having the same issue.. can you please help.... I have tried on my mobile, chrome and explorer on my computer but still no joy! Thank you in advance
on 27-06-2023 12:42
Hi @RachelWeightman 👋.
Thanks for reaching out to us. Apologies you are having issues with the Child Safe. We can certainly help you. We would need to bring you in for a private message so that we can gain account access and resolve this. Please lookout for the envelope on the top right of your web browser, or if you are using a mobile device. It will be located under your profile icon.
Sabrina
on 02-09-2023 17:11
From a desktop or laptop device consider opening a Command Shell in Windows or a Terminal elsewhere and running the following commands to help troubleshoot the issue:
nslookup protonvpn.com
nslookup protonvpn.com 194.168.4.100
nslookup protonvpn.com 9.9.9.9
Post the resulting output here. For example below are my results:
$ nslookup protonvpn.com Server: 192.168.0.1 Address: 192.168.0.1#53 Non-authoritative answer: Name: protonvpn.com Address: 81.99.162.48 Name: protonvpn.com Address: 2a02:8801:200:1::1 $ nslookup protonvpn.com 194.168.4.100 Server: 194.168.4.100 Address: 194.168.4.100#53 Non-authoritative answer: Name: protonvpn.com Address: 81.99.162.48 Name: protonvpn.com Address: 2a02:8801:200:1::1 $ nslookup protonvpn.com 9.9.9.9 Server: 9.9.9.9 Address: 9.9.9.9#53 Non-authoritative answer: Name: protonvpn.com Address: 185.159.159.140
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on 28-09-2023 18:16
Hi, I'm having the same issue when setting up child safe. Please can you assist?
Thanks