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Danny_C
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Cant acces web safe settings

I am trying to access web safe settings to turn it on now my kids are online more.

A search takes me here,  https://my.virginmedia.com/my-apps/onlinesecurity/toolkit

which has a link for web safe settings

https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings 

but this url just redirects me back to the first page trying to sell me a £3 a month subscription. 
I know virgin love to make you jump through hoops, but this is something that is included in my already overpriced monthly bill that I cant access.
I am logged in as the main account holder and it is shown as being included in my package.

Anyone have a working link where I can edit the settings?

 

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sophist
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Re: Cant acces web safe settings

this is a fairly common problem it seems and requires VM to make some changes somewhere in "the back end" to make it work. 

sit tight for a few days and VM will be along to the thread to help.. 

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Zak_M
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Re: Cant acces web safe settings

Good morning @Danny_C

 

Welcome back to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your virgin media web safe options, this is an issues that we are aware of.

 

We can turn web safe on for you, please let us know how you would like to proceed.

 

Kind regards,

Zak_M

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Danny_C
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Re: Cant acces web safe settings

Hi,

sorry for the delay in getting back to you.

Can you please enable web safe for my account.

 

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Katie_WT
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Re: Cant acces web safe settings

Afternoon @Danny_C

 

There should be no reason as to why this cannot be done at your end; I have had it confirmed that we have no known issues in regard to changing your websafe/childsafe settings via your online account

 

Have you tried since your initial post earlier this month? 

 

When logging into your online account - head to the My Apps section and from the drop down, select WebSafe.

This will bring up a new page where you can  "toggle" it on or off. You will have two options - one for Virus Safe and one for Child Safe

Then you press apply. 

 

The changes will then be applied instantly. I have just tested this via my own personal account and all is working without issue. 

 

Keep me posted - I'm around until 6pm

 

Katie - Forum Team


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Danny_C
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Re: Cant acces web safe settings

Hi @Katie_WT,

thanks for trying to help, this is what I have been doing to try to change the settings, but whenever I click on the Manage Web Safe Settings, it just reloads the same page.
Even though the link in the My Apps drop down menu points to https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html
The page that loads is https://my.virginmedia.com/my-apps/onlinesecurity/toolkit and this page just reloads itself whenever you click on the Manage Web Safe Settings box.

I have tried different browsers and different PC's just in case it was an issue here.

 

 

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Gareth_L
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Re: Cant acces web safe settings

Hello Danny_C

Would you like for me to turn websafe on for you from here 

I have sent you a private message to gain account access

Gareth_L

 

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