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Cannot Turn off parental controls

Joining in

Hi, I have recently got virgin media broadband. I have turned off my parental control settings and obtained confirmation that I have changed my settings, but adult content sites are still being blocked. From what I can tell, this is quite a common issue from reading up on the forum. 

I have checked all my other settings and know that it's the parental controls blocking it even though it is supposed to be turned off.

Can anyone help?


Forum Team
Forum Team

Hi @jp_pne96


Thank you for your post and welcome to our community.


I am sorry to hear that.


I would be happy to check the settings on our side for you.


I will send you a private message now. Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team

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