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Cannot Turn off parental controls

jp_pne96
Joining in

Hi, I have recently got virgin media broadband. I have turned off my parental control settings and obtained confirmation that I have changed my settings, but adult content sites are still being blocked. From what I can tell, this is quite a common issue from reading up on the forum. 

I have checked all my other settings and know that it's the parental controls blocking it even though it is supposed to be turned off.

Can anyone help?

1 REPLY 1

Vikki_M
Forum Team
Forum Team

Hi @jp_pne96

 

Thank you for your post and welcome to our community.

 

I am sorry to hear that.

 

I would be happy to check the settings on our side for you.

 

I will send you a private message now. Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

Vikki - Forum Team


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